Scope

This policy explains how Highlands Gold Room manages personal data when you use our entertainment service. Our platform is for recreational purposes only and does not involve real-money transactions or wagering.

Applicable Law

We comply with the Personal Data Protection Act 2010 (PDPA Malaysia) and other relevant national guidelines to ensure your privacy rights are respected. Data processing is carried out within Malaysia.

Data We Collect

  • Essential data: server logs, IP addresses, and strictly necessary cookies for security and technical operation.
  • Optional data: analytics cookies (if you consent), used to improve performance and user experience.
  • Contact data: information you provide voluntarily via support requests or feedback forms.

How We Use Data

We use data to operate and secure our services, provide customer support, and improve our platform. Optional cookies and analytics are used only when consent is granted.

Retention

Data is stored only as long as needed for operational and legal purposes. Server logs are typically retained for up to 12 months unless required for security investigations.

Data Security

We implement administrative, technical, and physical safeguards to protect your information. This includes encryption where appropriate, restricted access to data, and monitoring for unauthorized access attempts.

Your Rights

Under the PDPA, you have the right to access, update, or request deletion of your personal data. You can also withdraw consent for optional cookies at any time.

International Transfers

Your data is primarily processed within Malaysia. If data is transferred outside Malaysia, we ensure adequate protection consistent with PDPA requirements.

Children’s Privacy

This service is intended for users aged 21 and above. We do not knowingly collect data from minors under this age threshold.

Contact

If you have questions or requests regarding your personal data, contact us:

Controller: Highlands Gold Room
Email: support@highlandsgoldroom.my
Address: Suite 18-02, Menara UOA Bangsar, No. 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia
Phone: +60 3 9771 6240