Support

Welcome to the Help Centre. This page covers contact options, common questions, and tips for smoother play. Highlands Gold Room is a play-for-fun entertainment hub — no real-money gambling. 21+.

Support hours (MYT): Monday–Friday, 09:00–18:00. Limited monitoring on weekends and Malaysian public holidays.

Contact Support

We usually respond within 1–2 business days.

Before You Write

  1. Refresh the page and ensure a stable connection.
  2. Clear browser cache or try a private tab.
  3. Disable ad-blockers for our domain if elements look broken.
  4. Accept cookies partially/fully if analytics features are required. See Cookie Policy.

Feedback

Tell us what you enjoyed and what could be better — we read every message.

Contact form

By submitting, you confirm you are 21+ and contacting us from Malaysia (or provide your region). We reply by email. Do not include card/banking details; we never ask for them.

FAQ

Is Highlands Gold Room a real-money gambling site?

No. We offer entertainment with fictional coins only. There is no betting, no payouts, and no deposits.

What age is required to use the site?

You must be 21+ in Malaysia. The age-gate protects access. If you select “No”, you’ll be redirected away.

Why do I see the cookie banner?

We use necessary cookies to run the site and optional analytics/marketing cookies to improve it. You can choose “Yes”, “No”, or “Partial”. Read the Cookie Policy.

How do I make a privacy or GDPR request?

Use the form above and choose “Privacy / data request (GDPR)”. You can request access, correction, or deletion of your personal data. Learn more in our Privacy Policy and GDPR page.

Game won’t load or is lagging — what can I try?

Refresh, clear cache, disable extensions, or switch to a modern browser (latest Chrome, Edge, Firefox, Safari). If issues persist, contact us with your device, OS, and browser version.

Do you have responsible-play resources?

Yes. We link to independent resources such as GamCare and BeGambleAware. Content here is for fun only.

Service Status

If you suspect a wider outage, check this page first. If an incident is ongoing, we’ll post an update here.

  • Current status: All systems operational
  • Last update: 2025-09-05 09:00 MYT

Accessibility

We aim for WCAG 2.1 AA. If you encounter barriers (keyboard traps, low contrast, missing labels), let us know via the form above. We’ll work on a fix promptly.

Security & Reporting

Found a bug or a security issue? Please share steps to reproduce and a screenshot if possible. Do not publicly disclose sensitive details. We appreciate responsible reports.